Do yourself a favour and bolt away from purchasing their “advertising” package ASAP. Still if you would rather do some research and not take my word for it, be sure to type in “one stop motors scam” or something along the lines of “one stop motors complaints” into the search engine. One Stop Motors has devoted a considerable amount of effort and interest into creating pages and bunk domains to drown out the true facts about who they are and what they actually do. In lieu of this a search for “one stop motors” or “onestopmotors” will still yield some valuable information but you will just have to scroll down the results just a tad bit more. Also note in an attempt to further hide the truth there might be some branding changes in the pipe (like 1stopmotors, 1 stop motors, 1stopmotors.com). Seems in fact right now they already have 1stopmotors.com almost completed, all they need to do is to put in some proper english into the intro as their Pakistani designers cant do it themselves.
Tags: 1 stop motors, boiler room, consumer advocate, consumer protection, do not call list, false advertising, telemarketing
February 6, 2009 at 11:57 am |
Company information:
One Stop Motors
2950 South Rancho Drive #200
Las Vegas, Nevada
United States
onestopmotors.com
Current state of what to expect as of Monday 02/09/09
1 Assistant Customer Service Manager
1 Ebay Listing Agent
1 Member of Photo Department
1 Customer Service Representative
2 Quality Assurance Representative (Hire date 09/05/09)
Ray Spears – Title Unknown. Sales Manager/ General Manager?
Who am I?
Former Dealer Account Manager/ Customer Service
Preface:
OneStopMotors.com does not finance on it’s own. It uses various banks. Verify what banks are participating in OSM listed vehicles.
THERE IS NO FINANCE DEPARTMENT AT OSM
THERE IS NO GUARANTEE OF SALE OF YOUR VEHICLE
OneStopMotors.com will guarantee to advertise your vehicle until sold.
YOU have total control over pricing your vehicle.
COMPARE WHAT THE “pricing specialists” recommend, against what Kelly Blue Book http://www.kbb.com prices your vehicle at. I advise against using NADA, as the current economic strains on the lenders do not really support NADA values
KEEP IN MIND WHEN PRICING YOUR VEHICLE, A SAFE MATH FORMULA FOR ESTIMATING WHAT BANKS (generally) WILL LEND IS- A MAX OF 80% OF WHAT KBB PRICES the vehicle at!
This is very important when pricing your vehicle, as anything over that 80% will have to be paid by your buyer. Many people are not prepared to part with a “couple thousand” down payment, prior to making even one payment.
Places on the website to monitor:
http://www.onestopmotors.com/aboutus.aspx
OneStopMotors.com does NOT offer Customer service hours on Saturday or Sunday. Email me for a screenshot. This WILL NOT HELP A SELLER!!! Be mindful of this, before you sign. They do disclose this. Buyer Beware.
Also from that same page, at the very end ” E-mail inquires will be answered promptly within 24 business hours” 24 BUSINESS HOURS means nearly 3 days. (I dont know what is so prompt about that) -And, if you were to write them on a Friday, Saturday and Sunday DO NOT count as days; as they DO NOT offer these “business hours” Again, Buyer Beware.
Additionally- Your conversation with your Sales Rep is NOT recorded. These people are not monitored -other than to stay within the “Script”
IMPORTANT!
What allows OSM to WIN disputed cases/ cancellations, is the RECORDED VERIFICATION CALL OSM does AFTER you have given your credit card number. [REMINDER: OSM does not background check ANY of its employees and there have been reported cases of unauthorized charges, investigated and found to be made by OSM employees- to OSM credit, they do take this very seriously and will terminate employees who steal credit card numbers provided by customers]
(continued)
THE VERIFICATION CALL- This is where you must ask SPECIFIC QUESTIONS!
IF your Sales Rep PROMISED you ANYTHING, MENTION THIS AND GET CONFIRMATION DURING YOUR VERIFICATION CALL!!!
The VERIFICATION CALL is when they tell you “YOU UNDERSTAND THIS IS A ONE TIME, NON REFUNDABLE FEE- DO YOU UNDERSTAND THIS?” If you agree- You have just authorized payment under THOSE terms. Again, you MUST ASK ANY QUESTIONS AND CONFIRM ALL AGREEMENTS DURING YOUR VERIFICATION CALL. Once you agree to the “One time, non refundable fee”- there is usually little to NOTHING your credit card company can do to dispute a charge for ANY REASON, once OSM produces this recording. These recordings are ment to be kept at under 2 min – DO NOT BE DISSUADED FROM CONFIRMING ALL PROMISES. THIS IS KEY!
If you are aware of the services, as they exist- if you accept that OSM DOES NOT GUARANTEE ANYTHING but to advertise your vehicle until sold. They DO NOT PURCHASE VEHICLES- they DO NOT Guarantee Financing and they ARE NOT registered with the BBB http://southernnevada.bbb.org/bbb_rated_acc_rpt.asp?bbbid=65959&tr=rated&lg=F&ex=18%2C19%2C20 then you have done your due dilligence and deemd OSM is the right choice for your needs.
Take all of this under advisement.
Buyer Beware.
Here is my OneStopMotors.com experience. Grab a cup of coffee, a box of tissue and close your wallet.
There is a lot to say about this company and I am afraid a good deal of it is not so positive.
The Owner, Rob Wilder has decent intentions, but is far removed from the inner workings of the business.
Unfortunately, this allows for bad business practice, poor company morale and severe intimidation and blackmail tactics to be instated.
I myself, worked for the company and have tried to bring these issues to light, to those in power to address and correct these problems. The Owner is well insulated and “out of the loop”- leaving an easy “in” for the money driven, power loving dregs, who dont allow him to learn of the goings on.
How does this happen, you ask?
Good question.
As a Christian, I have prayed about it.I lost my job over fighting for the credibilty of the business. I even went out on a limb and told the Owners long, long time girlfriend and employee/investor of my concerns. I furnished evidence and facts of misdeeds and such related and in less than 24 hrs, I was threatened by Ray Spears and fired. In fact, my desk was cleaned out before I was ever fired. Ive reached out to Owner, Rob Wilder to notify him of the injustice within his company, the corruption and the problems that keep resurfacing and he has still not contacted me, leading me to believe that perhaps, he truely intends to turn a blind eye. I was told I could not speak to Rob Wilder.I was simply told I was terminated and I was told “You’ll be sorry” I dont actually know, even today- why I was fired, technically.
Now, I am unemployed. I have hundred and hundred and hundreds of clients counting on me to help them get what they were promised and i am crippled from doing that.
As of today’s date, there were about 33 thousand active accounts and Myself, as the (Former) Dealer Account Manager, 2 Customer Service Reps, (one of which is leaving on 02/06/09, due to issues with the operation of the company) One Ebay listing agent. Along with that, they have an Assistant Customer Service Manager who will knock himself out to help you, but is not Jesus Christ (dont expect miracles, folks) They have someone that puts your photos up as well has handles the charge back disputes.
There is bookkeeper, an assistant to the owner and a man named Ray Spears. Ask for him when you have questions about the company. He seems to have ALL THE ANSWERS.
They have a very strong in house IT dept, killing themselves to launch a new, state of the art website. But, for those of you interested in managing your accounts, there will be exactly 3 people qualified to answer your concerns and questions, come Monday 2/9/09
Anything you can not get answered, Ill be happy to help you with.
Lord knows I tried my best while employed by them. Apparently, I did such a terrific job that they can fire me and run the business just fine and dandy, without the owner ever finding out.
Rob Wilder, if you are reading this, you need to mind the store!
You can save yourself so much money, anguish and liability by drug testing employees!
I still want to share with you MY knowledge of what is happening with YOUR company. Real FACTS. Not rumors, etc.
I did the best I could for you and I will again, if you clean up the dregs and look at what is destroying your business. If you really want the things for your business that you sat there and expressed to me and the few others around the table. I will be your best cheerleader! Please call me.
Because the employees are not background checked or drug tested, I can not vouch for the state of the 90-100 constant rotation SALES Reps. (mostly requited by craigslist.org)
I worked in the administration, I managed the accounts and handled any issues- of which there are MANY.
Perhaps this is because OSM outsources so much of their work to Vietnam. If you have ever hired OSM to advertise for you, only to find your ad written in garbled language and hard to decipher, this is why.
Ive been told OSM is also thinking on outsourcing the entire Customer Service Department to Vietnam, as well. (Ray Spears)
Ray Spears values his employees to the point of reminding them YOU ARE REPLACEABLE, COMPANIES ARE CLOSING DOWN! BE HAPPY TO HAVE A JOB! YOU PEOPLE SHOULD BE THANKING ME!!
I digress.
Listen, the business MODEL is terrific.
The execution needs work. Big time. The Service end of the business is weak, at best.
Problems the company is currently experiencing.
SEVERELY UNDERSTAFFED.
OneStopMotors.com is looking to hire replacements for Administrative positions, however- At presant, expect many hiccups, as any replacements are totally unframiliar with servicing the needs of OSM customers.
Additionally, Due to Chinese New Year- Sellers who have signed from Jan 15th of this year, to present, may experience a delay in the posting of all promised links. BUYER BEWARE> There are currently dozens of accounts on delay.- Be dilligent about monitering uour advertisements!! Email me for screenshots.
Something else to consider; The interested buyers that phone in, are also handled by the SAME 3 people you are likely to talk to, come Monday. Anticipated hold time is … LONG. We, er… THEY have had 11 call in the queue on the average for the last 2+ weeks.(Including myself, we were only staffed with 5 people)
Remember, you will never get to talk to Rob Wilder, unless by some MIRACLE he realizes what is going on. Have a problem and looking for a Manager? The active Assistant Manager is HEAVILY overloaded and is several days wait. Instead, you might like to ask for Ray Spears.
He might turn his country bumpkin voice on. Have fun with it, he does!!!
He will dazzle you will his willingness to deliver for you, see how long that lasts.
Then, if you are met with broken promises, empty promises and a feeling of abandon, email me.
[EMAIL MyRubySlippers4U@gmail.com]
If I have not found a job and I have the time… Ill try to help you navigate the “system”.
I have a genuine interest in seeing OSM Customers sell vehicles. Most people have spent money they really dont have, in the hopes of an easier, expiated, more lucrative sale. I heard it all day long, everyone has a story and I am sympathetic to all of them.Chances are, if you called the office you spoke with me.
Feel free to write me with questions. I will answer them as best as I can. I do this out of a sense of obligation and a true need for people to get the service they were promised, even though OSM chooses to NOT pay me for it. Fires me unjustly and turns a blind eye to the holes in the system.
I justified my purpose and my commitment to the promises of upper management. I believed (and still do) that as long as I was there to help customers, I was the best shot they had at getting what they paid for and were promised.
I believe in doing the right thing. Ultimately, I made the choice to raise my concerns as high as I could reach. I lost my job because of it.
I have not lost my voice. I have not lost my integrity. It is with big hopes and great optimism that I offer this posting to those searching for answers
I believe I can still help people trying to get answers and sell their vehicle-
I can not, however field your inbound phone calls from interested buyers. I will leave it to you to address that with OneStopMotors.
Having said all that:
I do think Rob Wilder is the one to make Vehicle sales, by Independent Sellers a STREAMLINED, SUCCESSFUL PROCESS. I think HE is the one that started this, he has the passion and has laid a lot of ground work for it. –Not Ray Spears and Co.
EMAIL
MyRubySlippers4U@gmail.com
February 15, 2009 at 9:32 pm |
I write this because I can no longer look over things.
I can no longer right the mistakes, oversights and hiccups. I was fired by OneStopMotors.com. I called into question too much, too often. I questioned the “issues” the company has too passionately and persistently and now, here I sit. Unemployed.
Unjustly, Unfairly and more importantly… unable to answer the hundred and hundreds of calls that came into the office I have spent the last 7 mo. in.
That’s right. I am a former OneStopMotors.com employee. If you are looking for help, you have arrived.
Get answers to your questions:
*Who Owns OneStopMotors.com?
*How Can I Contact OneStopMotors.com?
*Is OneStopMotors.com a Member of the BBB?
*Is OneStopMotors.com a PowerSeller on EbayMotors.com?
*How Can I Get My Money Back?
*Class Action Suit
Visit- http://onestopmotorsmess.wordpress.com/