Taken from the BBB website:
“When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
The Bureau processed a total of 167 complaints about this company in the last 36 months, our standard reporting period. Of the total (167) in 36 months, (86) was/were closed in the last year.
Complaints Concerned:
32 – Selling Practices
2 – Sales presentation misrepresented the product
4 – Sales presentation misrepresented the service
4 – Sales presentation used dishonest sales practices
1 – Sales presentation not consistent with advertisement
21 – General Sales Complaint Issues
47 – Advertising Issues
4 – Advertisement misrepresented a product
12 – Advertisement misrepresented a service
3 – Advertised terms not honored
28 – General Advertising Complaint Issues
39 – Service Issues
3 – Improper or inferior service
1 – Unauthorized service
1 – Failure to honor service estimate or agreement
34 – General Service Complaint Issues
3 – Billing or Collection Issues
1 – Unauthorized credit card charges
1 – Unauthorized bank debits
1 – General Credit or Billing Complaint Issues
29 – Refund or Exchange Issues
1 – Failure to honor refund, exchange or credit policies
28 – General Refund or Exchange Complaint Issues
1 – Product Issues
1 – General Product Quality Complaint Issues
8 – Contract Issues
4 – Failure to honor a contract or agreement
1 – Unauthorized changes to the contract or agreement
3 – General Contract Complaint Issues
2 – Guarantee or Warranty Issues
1 – Failure to honor money-back guarantees
1 – General Guarantee or Warranty Complaint Issues
2 – Repair Issues
2 – General Repair Complaint Issues
4 – Customer Service Issues
4 – General Customer Service Complaint Issues
The 86 complaints closed in the last 12 months was/were closed as:
60 – Resolved
2 – Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
58 – Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.
3 – Unresolved
3 – Company failed to resolve the complaint issues through the BBB voluntary and self-regulatoryprocess.
23 – Administratively Closed
20 – BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
2 – BBB determined that despite the company’s good faith effort to address complaint issues, the consumer remained dissatisfied.
1 – BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.”
Tags: bbb, better business bureau, consumer advocate, fraud, internet fraud, one stop motors, scam, telemarketing fraud
